Acentra Health ITS
is here to help.

Step 1: Establish your profile for a password reset. Follow the instructions by clicking here.

Step 2: Kepro is now on Office 365, which means you are able to go online to reset your password on your smartphone or any computer. Follow the instructions by clicking here.

Here’s what to include so that we can provide you quick and timely service! Remember, the more information, the better.

Include a description of the issue you’re having, if you can include screenshots or images or descriptions of error messages or other notifications received.

Don’t forget to include the following, as well:

• Name of the Application with the issues
• A Case ID or Member ID being used when an issue arises (if applicable). Also, include whether this issue is only happening with this case/member or all that you’ve tried.
• What you were trying to do prior to running into the error or issue.

Please note: do not include any PHI or PII in your request!